7. Stop being rude.
One would think this would be an automatic, but apparently, like table manners, regular manners have also flown out the window. What ever happened to “May I help you?” instead of “Dud, you need something?” Being polite leaves a much more profound impression on your patients and their family members. And when a patient is satisfied with being treated with respect, it makes you as well as your facility look good.
Next: Stop being “too cool” for others. →